Topics
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July 9, 2009
Customer Service
Manage both internal AND external customers
Objective: The main objective of Customer Service Comes From Within, is to help companies and organizations provide better internal and external customer service.
Content: This multi-faceted program includes but is not limited to:
- How do YOU define customer service
- Why are most companies lousy at it?
- Differences between internal and extrenal
- Customer Service Horror Stories
- Small Service Step to improve your Customer Service
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Stress and stress related issues cost you MONEY!
Objective: The main objective of Speak Softly and Carry a Big Schtick is to provide attendees with valuable tools in order to manage workplace stress.
Content: This laugh a minute stress busting program includes but is not limited to:
- What is Stress?
- Dealing with Workplace Stress
- Laugh at stress WHILE is it happening
- Learn to Go With The Flow
- Humor Helps Manage Conflict
- Defuse conflict even BEFORE it occurs
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Could you improve your communication skills?
Objective: The main objective of They’ll Listen if They’re Laughing is to provide communication tools and teach how to use humor to communicate more effectively.
Content: This hands-on program includes but is not limited to:
- What is Communication?
- Why are we so BAD at it?
- The Closest distance between people is humor
- Listening tools, techniques and skills
- How to Poke Fun without Offending
- The 4 things you should NEVER joke about
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Do you work in a “No Joking Zone?”
Objective: The main objective of No Joking Zone is define what humor in the workplace is, what it is not and provide tools to make you more productive by using humor.
Content: This fast paced program includes but is not limited to:
- What is Humor in the Workplace?
- Creating a Professional Sense of Humor
- The Humor Paradox
- Improving your Sense of Humor
- Using humor to gain perspective
- Fun 101: Tips to make your workplace more enjoyable
