ChilliBox

For well over a decade, I have been a member of The National Speakers Association, THE leading organization for professional speakers.

The vision of NSA is to be the recognized community for developing the content expertise, platform excellence and business knowledge of those who speak professionally. It’s mission is to advance the art and value of those who speak professionally.

I was very fortunate to be a part of the NSA-Minnesota chapter at the beginning of my speaking career and the info I garnered and the friends I made shortened my learning curve by years.

I highly recommend this organization to anyone thinking of speaking as a business and anyone who is thinking of hiring a speaker should give huge weight to those speakers who fly the NSA designation on all their promotional material.

Joining NSA was truly the best move I ever made in furthering my speaking career. Check them out at www.nsaspeaker.org.

Every now and then you meet a CEO who really UNDERSTANDS what this is all about.

Margaret Gustafson, CEO of Kewanee Hospital in Kewanee Illinios is just such a person. After seeing me present at the Rural Health Care Conference in Phoenix, Arizona, Margaret immediately hired the Morale Mechanic to boost the morale of her troops.

In what I remember is one of the coldest days in Midwest history, I drove to Kewanee and put on two different programs, one for staff and one for the board. There were worries whether or not such a message would be received well by the board and administration.

It was. In fact, they enjoyed it as much or more than the staff.

Margaret then booked me for a return engagement where I build upon the program I shared before and lightened and enlightened the staff once again in two separate programs. A facility like hers really has fantastic morale and I believe it trickles down from the top. Although it seems that sometimes I am preaching to the choir, a nice reminder of some of these morale boosting principles is good now and then.

And yes, the weather for the second program was ALMOST as cold as the first. Someday I would love to speak in Kewanee in the summertime…

What started out as a textbook for his class on standup comedy, The Comedy College Handbook has reached it’s 7th printing.

Filled with exercises and illustrations, this book promises to make you funnier. It can’t make you funny. Certain people suffer from such humor constipation that even a laxative of THIS magnitude will not unblock the system, but it will make you FUNNIER.

That begs the question, “Can humor be taught?”

Absolutely. Humor is a muscle, the more you use it the stronger it will become. Nobody is born funny. One of my favorite quotes on this subject comes from comedian extrodinaire Jerry Seinfeld. He recalls his early days in comedy and notes:

“I used to rush my jokes just to get to the funny one…”

This book takes you step by step, teaching you the basics of what humor is, why people laugh and how to create humor in four easy steps. It also reveals that there are only 7 forms a joke can take. If you learn these 7 tricks, creating punchlines will be a snap!

I sell this book via internet and at the back of the room after most of his presentation. It is a “must have” for any collection of humor books and instruction. Get your copy HERE.

Manage both internal AND external customers

Objective: The main objective of Customer Service Comes From Within, is to help companies and organizations provide better internal and external customer service.

Content: This multi-faceted program includes but is not limited to:

• How do YOU define customer service
• Why are most companies lousy at it?
• Differences between internal and extrenal
• Customer Service Horror Stories
• Small Service Step to improve your Customer Service