ChilliBox

“You were a smash hit! And you made me, the coordinator of the Forum, look like a Superstar!”

Tom Burke, IBM

Manage both internal AND external customers

Objective: The main objective of Customer Service Comes From Within, is to help companies and organizations provide better internal and external customer service.

Content: This multi-faceted program includes but is not limited to:

• How do YOU define customer service
• Why are most companies lousy at it?
• Differences between internal and extrenal
• Customer Service Horror Stories
• Small Service Step to improve your Customer Service

Stress and stress related issues cost you MONEY!

Objective: The main objective of Speak Softly and Carry a Big Schtick is to provide attendees with valuable tools in order to manage workplace stress.

Content: This laugh a minute stress busting program includes but is not limited to:

• What is Stress?
• Dealing with Workplace Stress
• Laugh at stress WHILE is it happening
• Learn to Go With The Flow
• Humor Helps Manage Conflict
• Defuse conflict even BEFORE it occurs

Could you improve your communication skills?

Objective: The main objective of They’ll Listen if They’re Laughing is to provide communication tools and teach how to use humor to communicate more effectively.

Content: This hands-on program includes but is not limited to:

• What is Communication?
• Why are we so BAD at it?
• The Closest distance between people is humor
• Listening tools, techniques and skills
• How to Poke Fun without Offending
• The 4 things you should NEVER joke about